Delivery

Order from Garden Express with confidence.

Delivery is normally via Australia Post with larger orders delivered via StarTrack* courier. We service virtually all areas of Australia with only those areas not serviced by these organisations being excluded. We do not deliver outside Australia but happily deliver orders placed from overseas for Australian delivery.

Our regular Delivery Charge is $8.00 Australia-wide, regardless of the number of items ordered.

Due to their higher freight costs, bulky or heavy products such as roses, large pots and a small number of hard goods have higher delivery charges.

The summary of all current delivery options is:

• Orders NOT containing Roses, 140+mm pots/grow-bags, Bare-rooted Trees, Bokashi Buckets, nor any items with individually specified delivery charges (eg Aerobins), all delivered at one time, will incur the normal $8.00 freight charge.
• Orders containing bush Roses, Bare-rooted Trees, 140mm or greater pot/grow-bags, Bokashi Buckets, together with other products delivered at the same time will incur a $12.00 freight charge.
• Orders containing Standard and/or Patio Roses together with other products delivered at the same time will incur a $22.00 freight charge.
• Orders containing Weeping Roses together with other products delivered at the same time will incur a $27.00 freight charge.
• Orders containing products with explicitly stated delivery charges will incur charges as detailed in the individual product description (eg Aerobin).

Orders containing products from two different seasons (eg Rose or spring bulb pre-orders) that require separate deliveries will incur two delivery charges at the relevant rates (unless a free freight offer applies).

A $4 Quarantine Inspection Surcharge applies in addition to the Delivery Charge for orders delivered to Queensland, Tasmania, Northern Territory and Western Australia due to the increased complexity of quarantine requirements. As quarantine inspections apply to each delivery, 2 quarantine charges will apply where orders contain products from different seasons.

*Please note that if you order large items (eg Patio, Standard or Weeping Roses, Fruit Trees) you must specify a street address for the delivery address. StarTrack are not permitted to deliver to PO Boxes or RSD addresses so your order will be held until a suitable address is obtained.

Where 'Free Delivery' vouchers apply to an order, details of the voucher should be entered in the "Your message to us" field.

Orders (except Pre-orders) are normally despatched within 10 working days from the time of ordering during busy periods. Delivery times may be extended during peak periods (typically following the release of the latest catalogue), extended public holidays or if extreme weather conditions are not suitable for live plant transport. Individual items may be backordered to avoid delaying the delivery of other items. Please allow additional delivery time for orders to Queensland, Tasmania, Northern Territory and Western Australia due to quarantine restrictions.